SM STREAM is a Malaysian BPO and sales optimization specialist, founded in 2019 with a vision to revolutionize the way businesses operate and engage with their customers. We streamline operations, elevate customer experiences and drive revenue growth across diverse industries.
Founded in 2019, SM STREAM has grown from a single call center floor into a full BPO + sales optimization partner trusted across Southeast Asia.
SM STREAM was established in the year 2019, has been a provider of tailored solutions in business process outsourcing (BPO), call center management, and sales optimization. Established with a vision to revolutionize the way businesses operate and engage with their customers, we offer comprehensive services designed to streamline operations, elevate customer experiences, and drive revenue growth across diverse industries.
With a deep understanding of the challenges businesses face in managing non-core functions and customer interactions, SM Stream was founded to deliver a holistic approach to operational efficiency and sales enhancement. Our team brings together a wealth of experience and expertise in BPO, call center operations, and sales strategies, enabling us to address the evolving needs of our clients with precision and agility.
Furthermore, SM Stream is dedicated to helping clients unlock new revenue opportunities and drive sales growth. Through strategic sales optimization initiatives, we collaborate with businesses to develop tailored strategies for lead generation, customer acquisition, and revenue maximization. Our data-driven approach, coupled with skilled sales professionals, ensures tangible results and sustainable business expansion.
At SM Stream, we are committed to forging long-lasting partnerships with our clients, built on trust, innovation, and excellence. With a relentless focus on delivering value-driven solutions, we strive to empower businesses to thrive in an ever-evolving marketplace and achieve their goals with confidence.
Established with a vision to revolutionize how businesses operate and engage with customers — BPO, call center management and sales optimization, under one roof.
Bilingual (BM + EN) inbound + outbound operations launch, supporting clients across telco, fintech and e-commerce.
Strategic lead generation, customer acquisition and revenue maximization for SEA brands. Data-driven approach paired with skilled sales professionals.
Granted License #SM-2023-114 — bringing TM Unifi sales, installation and enterprise connectivity into the smstream portfolio.
Live event broadcasting joins the portfolio — sports rights deals, multi-camera production and white-labelled streaming for clients across Malaysia and Singapore.
Built smstream from a 2019 startup into a 1,200-agent BPO. Still answers the phone on shift.
15 years across BPO and broadcast operations. Built our 24/7 coverage model.
Data-driven lead generation specialist. Knows every funnel in fintech.
Built the 4-hour client response promise. Still answers escalations herself.
We approach every sales opportunity with confidence and conviction — believing in the value of your offerings and conveying that through our messaging, demeanour and actions. Relationship building, constant contact, commitment.
Coverage that never sleeps. Inbound, outbound, live chat and email — handled across every timezone our clients sell in.
Every agent goes through internal call quality, product training and BM + EN certification before taking a single live call.
We get paid when our clients grow. Strategic lead generation, conversion-tuned scripts, and data-backed reporting on every campaign.
Built on trust, innovation and excellence. We measure success in years of partnership, not months of project.
